Privacy Policy

1. Introduction

OET GCC ("we", "our", "us") is committed to protecting the privacy of every healthcare professional who visits our website or enrols in our OET preparation programme. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over your information.

By using oetgcc.com and our services, you agree to the practices described in this policy. If you do not agree, please stop using the website and our services.

2. Information We Collect

2.1 Information you provide directly

• Identity details: full name, date of birth, passport number, photograph (when required for exam verification).
• Contact details: email address, mobile/WhatsApp number, country of residence, mailing address.
• Professional details: healthcare profession, years of experience, target GCC country, employer (if shared).
• Payment details: processed by our payment gateway providers — we do not store full card numbers on our servers.
• Communication content: messages you send through our forms, email, chat, or WhatsApp.

2.2 Information collected automatically

• IP address, browser type and version, device type, operating system.
• Pages visited, time spent, referring website, click activity.
• Cookies and similar tracking technologies (see Section 7).

2.3 Information from third parties

We may receive limited information about you from our trusted partners, including payment processors, exam-delivery platforms, and analytics providers.

3. How We Use Your Information

• To deliver the OET GCC training programme to you, including granting dashboard access and scheduling live sessions.
• To register you for the OET exam, verify your identity, and communicate exam results.
• To process payments and issue receipts.
• To respond to enquiries, provide customer support, and send service-related notifications.
• To send marketing messages about new batches, offers, and resources — with your consent, and you can unsubscribe at any time.
• To improve our website, content, and services through analytics.
• To detect and prevent fraud, misuse, and security incidents.
• To comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We share it only with parties who help us deliver our services, and only to the extent necessary:

• Payment gateways (e.g., Razorpay, Stripe, PayPal) — to process your payment securely.
• OET exam-delivery platforms — to register you for the test.
• Cloud hosting and infrastructure providers — to store data securely.
• Analytics providers (e.g., Google Analytics) — anonymised or pseudonymised usage data.
• Customer-support tools (e.g., Zoho SalesIQ, email systems) — to respond to your queries.
• Legal and regulatory authorities — when required by applicable law.

5. Data Retention

We retain personal information for as long as your account is active, as long as needed to provide services, and for a reasonable period afterwards to comply with legal, accounting, and dispute-resolution requirements. After this period, your information is securely deleted or anonymised.

6. Data Security

We use industry-standard safeguards to protect your information, including SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, restricted internal access on a need-to-know basis, and regular security reviews. No system is 100% secure, but we work hard to keep yours safe.

7. Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, keep you logged in, analyse traffic, and improve your experience. You can disable cookies in your browser settings, but some features (such as the dashboard) may not work correctly without them.

8. Your Rights

Depending on your country of residence, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal exceptions).
• Object to or restrict certain types of processing.
• Withdraw your consent at any time (where consent is the basis of processing).
• Request portability of your data in a structured format.
• Lodge a complaint with a data-protection authority.

To exercise any of these rights, email info@oetgcc.com. We respond to verified requests within 30 days.

9. International Data Transfers

OET GCC operates across multiple countries. Your information may be processed in countries other than your country of residence. We ensure appropriate safeguards (such as standard contractual clauses) are in place for any international transfers.

10. Children's Privacy

Our services are intended for healthcare professionals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately.

11. Third-Party Links

Our website may contain links to external websites (e.g., regulatory bodies, payment gateways). Their privacy practices are governed by their own policies. We are not responsible for the content or practices of third-party sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced on this page with a revised "Effective date". Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions, requests, or complaints, please contact:

• Email: info@oetgcc.com
• Subject line: "Privacy Enquiry"